TABLE OF CONTENTS


Acknowledgement
Preface
Introduction to the European report
Summary

Part I - Multi-country perspective
1. Policy issues: underpinning rationale and practies
2. Support programmes to the competitiveness of SMEs, rational and benchmarck models
3. Critical issues, new trends and perspectives which emerge
4. Conclusions and recommendations

Part II - The national reports
Austria
1. Introduction to the Austrian report and methodology followed
2. State ofnthe art in policy issues and theoretical debate
3. Change processes in SMEs supported by external interventions
4. Raccomendations and trends

France
1. Introduction to the French report and mrtyhodology followed
2. Policy issues and debate
3. Change processes in SMEs. Cases
4. Main recommendations for the development of improved consulting services to SMEs

Germany
1. Introduction to the German report and methodology followed
2. The current situation in policies, issues and the theoretical debate
3. Change processes in SMEs supported by external interventions
4. Conclusions and recommendations

Italy
1. Introduction to the Italian report and methodology followed
2. Policy issues and theoretical debate
3. Change processes in SMEs interventions
4. Conclusions and recommendations

United Kingdom
1. The methodology followed
2. The SME scene
3. Change processes in SMEs
4. Main recommendations for the development of improved consulting services to SMEs

Part III - Thematic perspective
SMEs renaissance and new challenges
Counselling and small and medium enterprise: a new generation of couselling services
Diagnosis of in-company competencies and training needs: a multidimensional perspective

Part IV - Glossary
Introduction
Austria
France
Germany
Italy
United Kingdom